![]() The Austin Police Department upgraded its RTCC hardware recently and plans to move to a larger space by summer 2021. In some RTCCs, officers also analyze crime statistics and look for trends and patterns to help police better deploy resources and develop strategies to prevent crime, Hollywood says. Hollywood, a senior operations researcher at Rand and lead for the Rand Center for Quality Policing. “It gives police departments a room and a day-to-day structure to support them in maintaining regular situational awareness,” says John S. ![]() ![]() When calls come in, they help coordinate responses and provide real-time support by scanning the cameras or analyzing internal, state, national and public databases for information that could assist officers in the field. In recent years, many police departments have built or upgraded their RTCCs, which are 24/7 operations centers where officers and civilian analysts monitor video cameras and computer-aided dispatch systems to enhance situational awareness. What’s at this address? Are there hazards? Is there past activity there? It helps officers respond to calls more effectively.” Arthur Fortune, who manages the Austin Police Department’s intelligence and technology division. “It’s leveraging technology to assist officers in ways we could not do before,” says Cmdr. Officers at the city’s 24/7 crime center gather and share information such as suspect descriptions and other details, which improves officer safety and helps with investigations.
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